Pixorias Privacy Policy

Last Updated: October 28, 2026

(hereinafter referred to as the "Company," "we," "us," or "our") recognizes the importance of protecting the personal information of customers who use our digital art marketplace, Pixorias (https://pixorias.com, hereinafter referred to as the "Website").

The Company is committed to collecting, using, managing, and protecting personal information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region and other applicable data protection laws and regulations.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with the Website.

Article 1 – Information We Collect

We may collect the following types of information to the extent reasonably necessary for operating the Website and providing our services.

1. Information Provided by Users

• Full name
• Email address
• Account registration information
• Billing address and country or region
• Order details and purchase history
• Customer support inquiries and communications
• Other information voluntarily provided by Users

2. Payment and Transaction Information

• Transaction amount and currency
• Transaction date and time
• Transaction identification number
• Payment method
• Card brand
• Limited payment card information, such as the last four digits
• Payment status and refund history

Credit card payments may be processed by third-party payment service providers.

As a general policy, the Company does not store full credit card numbers or card security codes (CVV) on its own systems, except where strictly necessary and permitted under applicable payment security requirements.

3. Information Collected Automatically

• IP address
• Browser type and version
• Device and operating system information
• Access dates and times
• Pages visited and Website usage activity
• Cookies and similar tracking technologies
• Session information
• Referring websites and traffic sources

This information may be used to maintain the security, functionality, and performance of the Website and improve the user experience.

Article 2 – Purposes of Using Personal Information

We may collect and process personal information for the following purposes:

1. Registering and managing User accounts.
2. Processing orders and payments for digital artwork.
3. Providing access to purchased digital Products and downloads.
4. Sending order confirmations, purchase notifications, and other essential service communications.
5. Handling refunds, cancellations, and payment-related inquiries.
6. Providing customer support.
7. Preventing, detecting, and investigating fraudulent transactions, unauthorized access, and other suspicious activities.
8. Analyzing Website usage and improving its functionality and performance.
9. Maintaining system security and operational stability.
10. Complying with applicable legal and regulatory obligations.
11. Performing other activities directly related to the purposes described above.

We will not use personal information for purposes unrelated to those disclosed at the time of collection unless permitted by applicable law or supported by appropriate consent or other lawful grounds.

Article 3 – Disclosure of Personal Information to Third Parties

We do not disclose personal information to third parties except in the following circumstances:

1. When the User has provided consent.
2. When disclosure is necessary to payment processors, card networks, financial institutions, or other payment service providers to complete transactions.
3. When information is shared with service providers responsible for hosting, data storage, email delivery, system operations, or related business functions.
4. When disclosure is reasonably necessary to prevent or investigate fraud, unauthorized transactions, or security incidents.
5. When disclosure is required by applicable law, court order, or lawful legal process.
6. When disclosure is reasonably necessary to protect the rights, property, or safety of the Company or third parties, to the extent permitted by law.

When engaging external service providers to process personal information on our behalf, we require appropriate confidentiality and security measures.

We do not sell Users' personal information to third parties.

Article 4 – Handling of Credit Card and Payment Information

1. The Website may accept payments through credit cards and other electronic payment methods.
2. Payment transactions may be processed securely by third-party payment service providers engaged by the Company.
3. The Company may retain transaction information necessary for payment verification, refund processing, accounting, fraud prevention, and dispute resolution.
4. We endeavor to comply with applicable payment security standards and the requirements of our payment service providers.
5. Personal information processed independently by third-party payment service providers may also be subject to their respective privacy policies.

Article 5 – Cookies and Similar Technologies

The Website may use cookies and similar technologies to provide essential services, analyze Website usage, and maintain security.

Cookies are small data files stored on a User's device that help websites function properly and remember certain preferences.

We may use cookies for the following purposes:

1. Maintaining login sessions and authentication status.
2. Managing shopping carts and purchase processes.
3. Remembering language preferences and other User settings.
4. Preventing unauthorized access and fraudulent transactions.
5. Analyzing Website usage and improving functionality.

Users may disable or delete cookies through their browser settings.

However, disabling certain cookies may affect the functionality or availability of some Website features.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies, including certain analytics or tracking cookies.

Article 6 – Security of Personal Information

We implement reasonable and appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, loss, alteration, destruction, or misuse.

These measures may include:

1. Encryption of data transmitted through SSL/TLS or similar technologies.
2. Restricting access to personal information to authorized personnel.
3. Implementing appropriate authentication and account security controls.
4. Monitoring systems and applying security safeguards.
5. Maintaining appropriate internal procedures for handling personal information.
6. Requiring suitable security measures from external service providers.

Despite these measures, no method of internet transmission or electronic data storage can be guaranteed to be completely secure.

If a personal data security incident occurs, we will investigate the situation and take necessary action in accordance with applicable laws.

Article 7 – Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or as otherwise required by applicable law.

Retention periods may depend on the following factors:

1. The period during which a User account remains active.
2. The time required to maintain purchase histories and transaction records.
3. Accounting, taxation, payment processing, and legal recordkeeping obligations.
4. The need to prevent fraud, resolve disputes, or address potential legal claims.
5. Other legitimate operational requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or dispose of it.

Article 8 – International Transfer of Personal Information

The Company operates from Hong Kong. However, personal information may be processed, transferred, or stored outside Hong Kong in connection with Website hosting, payment processing, cloud services, customer support, or other business operations.

Where personal information is transferred to service providers located in other countries or regions, we will implement appropriate safeguards in accordance with applicable data protection laws.

Such safeguards may include contractual protections, confidentiality obligations, security requirements, and other reasonable measures designed to protect personal information.

Article 9 – Users' Privacy Rights

Subject to applicable data protection laws, Users may have the right to request the following:

1. Information regarding the processing of their personal data.
2. Access to personal information held by the Company.
3. Correction of inaccurate or incomplete personal information.
4. Deletion of personal information where permitted by applicable law.
5. Cessation of the use of personal information for direct marketing purposes.
6. Exercise of other rights available under applicable privacy laws.

Requests concerning personal information may be submitted to:

info-dept@pixorias.com

We may require reasonable identity verification before processing a request.

Under Hong Kong's Personal Data (Privacy) Ordinance, we will generally respond to valid data access and correction requests within forty (40) days of receipt, in accordance with applicable legal requirements.

Please note that certain personal information may need to be retained to comply with legal, accounting, tax, or regulatory obligations.

Article 10 – Marketing Communications

The Company may occasionally send Users information regarding new digital artwork, special offers, promotions, and other services.

Where required by applicable law, we will provide the necessary notices and obtain appropriate consent before using personal information for direct marketing.

Users may opt out of marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting our customer support team.

Even after opting out of marketing communications, Users may continue to receive essential transactional messages, including order confirmations, payment notifications, refund updates, and other service-related communications.

Article 11 – Children's Privacy

The Website is generally intended for Users who are at least 18 years of age or otherwise legally capable of entering into a binding purchase agreement under the laws of their country or region of residence.

We do not intentionally collect personal information from children or individuals who are not legally permitted to use our services.

If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to address the matter in accordance with applicable law.

Article 12 – Third-Party Websites and Services

The Website may contain links to external websites, payment pages, social media platforms, or other third-party services.

These external services operate independently and may maintain their own privacy policies and data protection practices.

The Company is not responsible for the independent privacy practices of third parties beyond its reasonable control. However, nothing in this Article limits the Company's own obligations under applicable law.

We encourage Users to review the privacy policies of third-party services before providing personal information.

Article 13 – Changes to This Privacy Policy

The Company may update or revise this Privacy Policy from time to time to reflect changes in applicable laws, business operations, services, or personal data handling practices.

When material changes are made, we will provide appropriate notice through the Website or other reasonable communication methods.

Unless otherwise specified, the revised Privacy Policy will become effective when published on the Website.

Where a change requires additional consent under applicable law, we will obtain such consent before implementing the relevant processing activities.

Article 14 – Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

However, nothing in this Privacy Policy limits or excludes any mandatory rights Users may have under the data protection laws applicable in their country or region of residence.

Article 15 – Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the collection, use, access, correction, or deletion of personal information, please contact us using the information below.

Operating Company:

Registered Address:

Service Name: Pixorias

Website: https://pixorias.com

Customer Support Email: info-dept@pixorias.com

Effective Date: October 28, 2026